Returns Policy

We want you to be happy with your order and our customer service every time you shop with us. We also want to make it easy to manage any Selectequip Shop returns you may have.

Our returns policy gives you 30 Days to make up your mind about any products.

Any order can be returned within 30 days from the date you received it, as long as we receive your order:

  • In its original packaging
  • Unused
  • Unwashed

For every return or exchange, we will need you to complete the Returns Form on this page, with the following information:

  • Your order number
  • Your contact details
  • Whether you want a refund or an exchange

Once our Returns Form has been completed with sufficient information, and your garment has been received at our Lichfield Warehouse, we will then be able to process your return.

Please note that you will be responsible for the costs of returning the items to us, except if the item is faulty, damaged or defective and/or was delivered to you in error. In such circumstances, we will issue you a refund for the costs of the return, once the product has arrived at our Lichfield Warehouse, and we have a copy of your receipt. This returns policy does not affect your statutory rights.

 

WHAT HAPPENS IF YOU DON’T LIKE THE ITEMS OR THEY DO NOT FIT?

No problem! Just complete the Returns Form on this page and send the product back to us.

As above, any order can be returned within 30 days from the date you received it, as long as we receive your order:

  • In its original packaging
  • Unused
  • Unwashed

When completing the returns form, please confirm whether you would like an exchange or a refund. This will enable us to look into this matter for you and take the appropriate action.

 

CHARGES FOR RETURNS

If an item is faulty, damaged, defective or delivered to you in error, rest assured, we will reimburse you for the cost of return.

Hoping for free returns? Many organisations offer free returns, but they may absorb costs incurred from returns into other areas of their business.

We want to continue to keep our prices as low as possible, so therefore we will be transparent from the offset and let you know that it’s our policy to charge for returns unless the item is faulty, damaged, or defective.

Many thanks for Shopping with Selectequip!Â